Candidate Requirements:

Key Responsibilities:

Processing Returns:

Receive and review return requests from customers, ensure timely processing of returns while adhering to company policies, and coordinate with relevant departments to facilitate the return process.

After-Sales Queries:
Respond to customer inquiries related to post-sales issues. Provide exceptional customer service by addressing concerns and resolving problems. Collaborate with other teams to find solutions to customer issues.

Commercial Invoices:
Generate and manage commercial invoices for outgoing shipments, verify invoice accuracy including product details and pricing and ensure invoices comply with legal and regulatory requirements.

Line Form Data:
Maintain accurate records of line form data related to product orders and shipments, organize and update line form information as needed, and assist in data analysis and reporting as required.

Telephone Calls:
Answer incoming phone calls promptly and professionally, direct calls to the appropriate department or individual, document messages and relay important information to team members.

Collating Images for Customers:
Gather and organize images and documents as requested by customers, and ensure the timely delivery of requested materials to customers.

Delivery Discrepancies:
Investigate and resolve discrepancies related to product deliveries, collaborate with logistics and warehouse teams to rectify issues, and document and report recurring delivery discrepancies for process improvement.

Qualifications:
Proven experience in administrative roles, particularly in handling returns and post-sales inquiries and proficient in using Microsoft Office Suite (Word, Excel, Outlook). Exceptional written and verbal communication skills with a strong attention to detail and accuracy. Ability to manage multiple tasks and prioritize effectively. Customer-focused with a friendly and professional demeanour. Adaptable and able to thrive in a fast-paced environment. 1 year or more administrative experience preferred by the employer.