Main Responsibilities

Conducting outbound calls and emails to prospects, introducing our products/services, and explaining their benefits

Negotiating terms of sales, agreements and closing sales with customers

Achieving sales targets and KPI’s set by department manager

Responding to customer queries and resolving their objections to encourage them to make a purchase.

Proactively responding to all inbound enquirers in a timely and professional manner.

Converting enquiries into sales by gathering information, discussing packages, emailing quotes and follow up calls.

Managing the renewals process for the commercial accounts by supporting customers to re-purchase.

Key Skills and Experience

Excellent customer Service and communication skills.

Ability to engage and build rapport with customers.

Ability to remain positive in challenging situations.

Ability to work independently as well as part of a team.

Proficient IT skills.